Secure Transport FAQs:
What is Secure Transport, and what services do you provide?
Answer: Secure Transport specializes in non-emergency medical transportation (NEMT) and offers services such as wheelchair transport, long-distance medical transport, and transportation for individuals with specialized medical needs.
How do I book Secure Transport services?
Answer: Booking with Secure Transport is easy. You can call our customer service or use our online booking system to schedule a ride. Provide details about your location, destination, and any specific requirements.
Is Secure Transport available for long-distance medical travel?
Answer: Yes, we provide long-distance medical transport services, whether it’s within the state, outside the state, or across the country. We ensure safe and comfortable journeys for our passengers.
Are your vehicles equipped for wheelchair transport?
Answer: Absolutely, our vehicles are designed to accommodate wheelchair users comfortably. Please inform us of your needs when booking, and we will provide a suitable wheelchair-accessible vehicle.
Is NEMT covered by insurance or Medicaid?
Answer: Many insurance plans, including Medicaid and Medicare, may cover NEMT services. We can assist you in verifying your coverage and handling the billing process.
Do your drivers have medical training?
Answer: Yes, our drivers receive training in medical assistance and CPR. They are well-prepared to handle medical situations and provide support during the journey.
How far in advance should I book Secure Transport services?
Answer: We recommend scheduling at least 48 hours in advance, but we understand that some trips may require same-day booking. Contact us, and we’ll do our best to accommodate your needs.
Can a family member or caregiver accompany me during the ride?
Answer: Yes, a family member or caregiver can typically accompany you during the Secure Transport trip. Please inform us in advance, and we will make necessary arrangements.
What safety measures are in place during Secure Transport trips?
Answer: Safety is our priority. Our vehicles are equipped with safety features, and our drivers follow strict safety protocols. We also provide necessary medical equipment and support for a secure journey.
Is Secure Transport only for medical appointments, or can it be used for other purposes?
Answer: While Secure Transport primarily serves medical transportation needs, we can also assist with other essential trips, such as pharmacy visits or grocery shopping related to healthcare needs.
Non-Emergency Medical Transport (NEMT) FAQs:
What is NEMT, and who is it for?
Answer: NEMT stands for Non-Emergency Medical Transportation. It’s for individuals who need assistance or supervision during transit but don’t require immediate medical attention. This service is often used by seniors, persons with disabilities, and patients with chronic conditions.
How do I schedule NEMT with Simply Safe Transport?
Answer: Scheduling is easy. You can call our customer service or use our online booking system to request a ride. Provide details about your location, destination, and any special requirements.
Are your vehicles wheelchair-accessible?
Answer: Yes, our vehicles are equipped to accommodate wheelchair users comfortably. Simply inform us of your needs when booking, and we’ll ensure a wheelchair-accessible vehicle is dispatched.
Is NEMT covered by insurance or Medicaid?
Answer: In many cases, NEMT is covered by insurance, Medicaid, or Medicare. We can help you verify your coverage and assist with the billing process.
Are your drivers trained in medical assistance?
Answer: Yes, our drivers receive training in medical assistance and CPR. They are prepared to handle various medical situations and provide support during the journey.
How far in advance should I schedule NEMT services?
Answer: We recommend scheduling at least 48 hours in advance, but we understand that some trips may require same-day scheduling. Contact us, and we’ll do our best to accommodate your needs.
Can a family member accompany me during the ride?
Answer: Yes, a family member or caregiver can usually accompany you during the NEMT trip. Just let us know in advance, and we’ll make the necessary arrangements.
Do you offer long-distance medical transport?
Answer: Yes, we provide long-distance medical transport both within and outside of the state. Our team ensures you have a safe and comfortable journey, even for extended distances.
Is NEMT only for medical appointments, or can it be used for other purposes?
Answer: While NEMT is primarily for medical appointments, we can also assist with other essential trips, such as pharmacy visits or grocery shopping related to your healthcare needs.
What safety measures are in place during NEMT trips?
Answer: Safety is paramount. Our vehicles are equipped with safety features, and our drivers follow strict safety protocols. We also provide medical equipment and support to ensure a secure journey.
